Delay Repay is a national scheme that train companies use to compensate you for unexpecteddelaysandcancellations. If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Great Northern service, you can claim Delay Repay compensation. The amount of compens...
Delay Repay compensation We know how frustrating train delays can be, and we do our best to keep you moving. But if you’re delayed by 15 minutes or more, you may be entitled to compensation. If the TfL cyber incident prevented you from making a Delay Repay claim we've made the ...
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MAKE A CLAIM: Set-up your Auto Delay Repay feature and easily claim compensation for delayed journeys. ON-THE-GO ASSISTANCE: Request Passenger Assistance anytime you need it. Travel with confidence knowing support is just a tap away.
Live train times Assisted travel Delay Repay Buy tickets Account Menu Home Destinations and offers Destinations and offers From King’s Cross to King’s Lynn, whether you’re after an action-packed city escape or a peaceful weekend away, you’ll find it all on our network. See the sights...
Live train times Assisted travel Delay Repay Buy tickets Account Menu Home Assisted travel Assisted travel We’re committed to accessibility for everyone. Our assisted travel scheme Passenger Assist helps passengers with disabilities and older people who need a little extra help using our services. ...
If you would like a refund for your ticket that you bought from another retailer including another Train Operator you should contact them directly. If you travelled and your journey was delayed by 15 minutes or more, you may be entitled toDelay Repay. ...
Is there a problem? We’re here to help. Find out what we can do to support you and how to contact us at Great Northern. Train cancelled or delayed? Travel plans changed? Find out how and when you can get a refund. We're listening to you...
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Live train times Assisted travel Delay Repay Buy tickets Account Menu Home Help & support Refunds and changing your ticket Online refund form The below form is for: Paper tickets that have been purchased from one of our ticket offices or websites, which cost less than £1,000.00 This ...