“Over the years I had picked up skills, tactics and a whole approach to human interaction that had not just helped me save lives but, as I recognize now looking back, had also come to transform my own life. My
Identify trouble terms before they escalate into an impasse. Separate real differences in position from “red herring” differences used as negotiation tactics to get something in return. Monitor the dialogue between parties. Advise the negotiator how to respond based on interpretation based on the ve...