QA Scorecards use standardized and customizable evaluation forms to score interactions based on customer service and call compliance metrics. QA scorecard form uses automated and manual methods. Scorecard Forms are easy to set up. The form provides 10 rating scale options, weighting of metrics, categ...
Our more than 742,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. ...
the sales purchase funnel to implement global digital best practices and programs. - Partner with marketing team to manage retail media advertising utilizing partner’s Retail media tools and capabilities. - Responsible for the report of partner's Digital KPIs, web analytics and performance metrics. ...
Facilitate and support in efforts to reimagine and streamline clients CX management processes thinking through metrics and solutions. Add value in all scopes of project management initiatives related to contact center and customer care transformation projects which includes d...