Find out what you need to build a world-class customer experience program to start improving customer loyalty and value in your organization.
A superior customer experience (CX) is built on accurate and timely application performance monitoring (APM) metrics. You can’t fine-tune your apps or system to improve CX until you know what the problem is or where the opportunities are. APM solutionstypically provide a centralized dashboard ...
Analytics and metrics A data-driven mindset How to improve CX What’s the difference between customer experience and customer service? Customer serviceand customer experience are two terms that are often used interchangeably. They’re not synonyms, but they’re related. ...
Analytics and metrics A data-driven mindset How to improve CX What’s the difference between customer experience and customer service? Customer service and customer experience are two terms that are often used interchangeably. They’re not synonyms, but they’re related. Customer service is the act...
What Are the Four Key Elements of the Customer Experience Model? To better understand customer experience analytics, let’s take a look at some examples of CX metrics and advanced analytics across four key touchpoints in the customer journey. Throughout the entire customer journey, the goal is ...
Common metrics include: Customer satisfaction (CSAT) score CSAT is the percentage of respondents who claim to be satisfied (4) or very satisfied (5) in surveys that are offered after a touchpoint experience. Net Promoter Score (NPS) Developed by the consultancy Bain and Company, NPS asks ...
Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store. What is a sales CRM, and how does it help businesses grow?
Customer experience analytics metrics Conversations, social media posts and reviews make for inherently unstructured, qualitative data. Luckily, the analytics tools we’ve been describing are great at transforming that raw data into meaningful, trackable information. ...
Dive deeper into CX metrics Learn about the most important customer service metrics you need to measure to reduce churn rate and improve your customer experience. Download free guide Related stories Article 3 min read Revenue churn: What it is + how to calculate it ...
tracking works by monitoring and analyzing the performance of the gpu in real-time. by tracking various metrics such as temperature, power usage, and clock speeds, it allows users to monitor the health and efficiency of their gpu. this information can be crucial for gamers, content creators, ...