Therefore, this research work is aimed to explore the impact of customer relationship marketing tactics on overall customer satisfaction and trust, which in turn increase customer loyalty.Customer care cell of cellular service operators plays an important role in maintaining the healthy and long lasting...
Net Promoter Scores (NPSs) and customer satisfaction metrics of operators in eight European countries plus the USA an assessment of why some operators have better NPSs than others analysis of the role of that bundling additional services plays in customer retention and how new service-based pricing ...
(2011). Customer Satisfaction Mobile Phone Services: An Empirical Study on Grameen Phone (GP) and Banglalink (BL) in Bangladesh, International Business Management, 5(3), 140-150Ahasanul Haque, Nuruzzaman and Abdul kalam (2011). "Customer satisfaction mobile phone services: An empirical study on...
The arrival of mobile commerce era motivates mobile service providers to develop methods that help them appropriately evaluate the perceived mobile service quality of customers in order to achieve higher customer satisfaction and to increase the value of services in the extremely competitive environment of...
SERVICE QUALITY AND CUSTOMER SATISFACTION IN INDIAN BANKING INDUSTRY The growth or decline of any business exclusively depends on customer satisfaction. In the current economic scenario there is enormous rise in competition, growing consumerism, and information system and technology innovation, the one si...
In this study, we examine the determinants of customer satisfaction and loyalty. The findings confirm that trust, perceived service quality, perceived customer value, including functional value and emotional value, contribute to generating customer satisfaction with MIM. The results also show that trust...
This research aims to figure out the impact of service quality on customer satisfaction of mobile users by analyzing measures taken by the Airtel and customer satisfaction level and factors that affect quality of services which will result in customer loyalty toward the operator. 展开 ...
awhat is your title? 什么是您的标题?[translate] aThere are some people who 有的某些人[translate] aService quality and customer satisfaction measurement of mobile value-added services: a conceptual review 服务质量和流动增值业务的用户满意测量: 概念性回顾[translate]...
Annual telecom enterprise customer service department has a dedicated customer satisfaction surveys, from which you can see the service work with a specific customer demand gap, each gap between the need to review very carefully addressed. These gaps are the most direct manifestation is the ...
Many research papers have been published on the effect of customer satisfaction and customer loyalty on customer profitability which is related to customer lifetime value (CLV). However, there is limited research on the impact of cross-cultural factors on the effect of customer satisfaction and cust...