Azure webinar seriesImprove Customer Service with Call Center Analytics Register for free Please fill out this form. Watch now *required fields On Demand Watch this webinar to help your business improve the customer service experience and draw deeper insights from customer interactions. Learn how...
Azure 通信服务 后续步骤 若要支持实时场景(如呼叫中心中的虚拟代理和代理助手),需要与呼叫中心电话服务系统集成。 通常,与语音服务的集成由连接到客户 SIP/RTP 处理器的电话服务客户端处理,例如,连接到会话边界控制器 (SBC)。 通常,电话服务客户端处理来自 SIP/RTP 处理器的传入音频流、转换为 PCM,并使用连续识...
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Azure AI 语言和 Azure AI 语音有助于实现基于电话服务的客户交互的部分或完全自动化,并提供跨多个渠道的辅助功能。 借助语言和语音服务,可以进一步分析呼叫中心口述文本、提取和编修对话 (PII)、总结口述文本并检测情绪。在呼叫和联系中心实现 Azure AI 服务的某些示例方案包括:...
A cloud contact center uses omnichannel support including phone calls, email, online chat, and other technologies to manage customer interactions and work streams.
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I am unable to access the Azure portal using my personal email address because it is still associated with a former organization's Azure tenant. When I log in, I receive a message stating that I do not have access to the old company's resources. This is… ...
Microsoft’s Cloud for Sustainability – new solution for Business Central Trevor Bottom - January 10, 2025 Starting in 2025, several rules will require businesses to report their activities that create greenhouse gas emissions. Initially, large companies... Read More Azure Virtual Desktop vs Window...
Get guidance to create your first solution in Azure. If you're new to Azure, create an Azure free account. Begin a new project Use the Azure Quickstart Center to choose your project and get started fast. Create a Windows virtual machine Explore virtual machine (VM) considerations and find...
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