1.3 STARS TELLS IT ALL, CUSTOMER SERVICE IS SO SLOW TO RESPOND AS THEY ARE BASED OFFSHORETHEY ONLY PROVIDE 5 DAY TURN AROUND TO DELIVER AND RETURN THE CONTAINER AS THE DETENTION COMMENCES ON THE DISCHARGE DATE EVEN IF THE FCL IS NOT AVAILABLE FROM THE WHARF.ALL THEY CARE ABOUT IS MAKING...
The customer is truly the king of our business. They need to know “When is this mouse going to be available to me?” Because there's no point [in] me listing it on Amazon or saying it's going to be in my store, or putting it on my website. If that ship turns up 6 weeks ...