Handle all your chats, emails, and ticket form messages in one place. With this integration, HelpDesk is embedded in the LiveChat app. That means you don’t need to switch between your chat software and help desk system. You can manage your entire communication with customers in one ...
Easily move all agents and teams from LiveChat to our integration-friendly ticketing system. Then, use the same tags and canned responses for customer service. Bring all touchpoints to a single location Let your customers start a chat when you're actively supporting or leave a ticket when you...
Ticket feed—the entire ticket history. Text area—here you can reply to the ticket, create a private message, add files and change ticket status. Ticket info—basic information about the ticket; you can find and copy the ticket URL here. Assignee—see, add and change the agent assigned to...
The legacy ticketing system retires on January 6, 2025. If you’re using the “Create Ticket” action for LiveChat in your chatbot, remember to switch to HelpDesk to resolve your tickets even faster. Learn more about integrating HelpDesk with ChatBot. Transfer allows you to pass ongoing chats...
Integrate LiveChat with HelpDesk and manage all customer messages in one place Zendesk Create tickets in Zendesk directly from chat. Zoom for LiveChat $2/ mo •5.0★ Works withLiveChat Start a video call from the chat and help your customers solve their problems....
See what's new in LiveChatintegrations October 24, 2024 HubSpot x LiveChat integration revamped Manage your customers and their history with your business thanks to the revamped HubSpot integration! Easily recognize which contacts came from LiveChat, and enjoy fresh looks with better stability!
It is useful to set up a set of chat macros for your operators to use when sending a chat to the CRM. In this chat macro you can include the action you will take (Thank you, I will create a ticket from this chat and send it to our CRM system…) and your company’s policies (...
LiveChat app settings for agents: Enhance privacy by adjusting settings to anonymize or delete chat transcripts, storing transcripts on your server, and restricting file sharing and ticket form usage. Integration check: Scrutinize third-party integrations for compliance. Access control: Establish IP-re...
Live-Chat is the future of customer service. It’s a way of communicating with your customers in real-time and answering all their questions without delay.
Other features.Ticketing system, help desk, advanced AI, agent analytics, automated task routing, integrations, etc. Pros and cons Chat with customers across almost all channels (social media, telephone, email, live chat, etc.) from one dashboard ...