My Live Chat equips you to offer instant, delightful support experience. With live chat, your customer service operators can anticipate what a visitor is going to type next and accordingly transfer chats to other agents to reduce resolution time. Agents can use features, such as canned responses...
エージェント名 chat.agents.name string エージェントの名前。 終了したタイムスタンプ chat.ended_timestamp string yyyy-MM-ddTHH:mm:ss.fffZ イベント chat.events array of object イベントの配列。 イベント テキスト chat.events.text string イベントに関連するメッセージ。 イ...
Supervisor is a simple widget helping you monitor the weekly progress of your agents and their availability. JavaScript 18 21 design-system Public LiveChat design system components TypeScript 28 9 agent-app-sdk Public archive A toolkit for building integrations with LiveChat's Agent App ...
Above anything else, the quality of your chat support isn’t just about the right software with advanced functionality. It’s more about the people who work with the live chat. Invest in the proper training for your chat agents. It includes teaching them to use the chat tool in the most...
With Zendesk, you’re not just getting a chat tool; you’re getting a comprehensive customer service solution. What You Will Like: The AI-powered chatbots help automate responses and streamline support, reducing the workload on human agents and improving response times. ...
Whenever a call is placed, there are a number of reasons for agent time wastage, some of them being uninterested parties, busy signals or empty households. Employing a power dialing system helps eliminate all these possibilities and ensures that the agents connect with the right prospect at the...
Hiring live chat agents for round-the-clock customer support can significantly increase your costs. Although 24/7 support can get you to upscale your sales figures, it can still be a limiting factor for small businesses. Peak hours can be hard to manage ...
agents drive customer success together. explore the salesforce portfolio agentforce ai agents that take action for you best-in-class crm apps customer 360 for sales, service, and more unified customer data data cloud, integrations, analytics low code, customizable platform automations, prompt...
Multiple Agents: Our Premium packages start with two live chat agents, and you can add additional live chat agents to support incoming conversations from your customers. Offline Chats: Formilla Live Chat software automatically displays as an offline version of the chat box on your site when you’...
chat. When you are away the graphics change to "send us a message" prompts where your web visitors can send you emails.Even when you are signed out of live chat you can still monitor your site traffic and all the data I mentioned earlier.Everything is still being tracked for you 24-7...