Service Level Agreement(SLA)是一种服务提供商与客户之间就服务品质、水准、性能等方面达成的正式协议或契约。它详细
a订票截止时期在本周下午的5点半 Order form closure time in this week afternoon 5 and half o'clock[translate] aDevelopment, negotiation and agreement of Service Level Agreements 发展、交涉和协议服务水准协议[translate]
A service level agreement (SLA) is a contract between a consumer and a service provider. This contract specifies the expectations for the level of service, which covers availability, performance, and other measurable objectives. The SLA records a common understanding about services, priorities, ...
SERVICE LEVEL AGREEMENT 服务水平协议 1.介绍 本服务水平协议(以下简称“协议”)是根据合同中的服务提供方(以下简称“供应商”)与客户(以下简称“客户”)之间的协议草案。本协议旨在确定供应商所提供的服务的标准,并确保达到一定的水平。 2.服务内容 供应商将提供以下服务: -服务1:详细描述服务1的内容。 -服务2...
Service Level Agreement 的定义和含义合同需要多长时间才能回复服务请求。 例子: Jim negotiated an agreement with the vendor for a 24 hour SLA.根据国家/地区的单词用法: "Service Level Agreement" 世界上许多国家都使用商务英语。 本网站上的某些单词和短语在任何使用商务英语的地方都能理解,但某些单词和短语仅...
服务工单（Ticket）的服务级别协议（Service Level Agreement，SLA）定义了服务工单的处理标准和期望，确保了技术问题、请求或任务得到及时、高质量的解决。SLA作为合同性协议，确保服务提供方满足接收方的服务质量需求。在技术支持和客户服务领域中，SLA的重要性在于确保服务提供方在规定时间内提供满足客户期望的...
1. Business Service Level Agreement ("SLA"). Cloudflare ("Company") commits to provide a level of service for Business Customers demonstrating: 1.1 100% Uptime. The Service will serve Customer Content 100% of the time without qualification. 1.2 Penalties. If the Service fails to meet the abov...
Service Level Agreement (SLA) defines the level of service that can be expected from the service provider to the customer. Zoho Projects supports SLA and it is user-defined. You can create escalation procedures in terms of which issues are subject to escalation, the escalation criteria to be ...
服务工单(Ticket)的服务级别协议(Service Level Agreement,SLA)是一个重要的概念,特别是在提供技术支持和客户服务的领域中。服务工单是组织内或与客户之间的通信记录,用于跟踪问题、请求或任务的处理。SLA是一种协议或承诺,其中规定了一组指标和参数,以确保服务工单得到适时、高质量的处理。本文将详细介绍什么是服务工单...