DAU and MAU are crucial mobile app KPIs for all mobile app development and marketing teams. Whether you're a developer, product manager, designer or marketer, measuring mobile app performance will be challenging without tracking Daily or Monthly Active users. DAU quantifies the number of unique...
Develop, approve, and monitor KPIs for all teams using friendly dashboards and scorecards Project Module Creates, assign, and track your projects and milestones in minutes including budget spending HR Appraisals Collaborate with employees using task management, 360 assessment, appraisals, and acknowledge...
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Tracking conversion metrics lets teams determine if their product or service (or website) is meeting user needs and contributing to an outstanding user experience. When you combine quantitative metrics like conversion rates with qualitative insights, you can drive data-backed design and marketing decisi...
For over 15 years, Peter H. Hoopis and the Hoopis Group have been dedicated to recruiting, growing and developing financial advisors. With family roots in financial services going back over 50 years, the name Hoopis has become the industry standard for high-performing teams. Mike Falahee is ...
process, so in project management, especially on larger projects and programs, many project teams have members that specialize in cost estimation. A key component of accurate cost estimation is a thorough understanding of what that project will entail, and the expected cost of each individual ...
But the long-term advantages make this investment well worth the effort for forward-thinking sales leaders. KPI monitoring provides the visibility sales teams need to pinpoint what works, what doesn't, and where to take action. When leveraged effectively, data-driven insights from KPIs become a...
So, which KPI’s do managers need to know to get the best out of their customer support teams? 1. First Response Time First response time (FRT) measures how long it takes agents or support staff to respond to queries. By tracking the speed, or the average time for a first response, ...
Customer-focused KPIs generally center on per-customer efficiency, customer satisfaction, and customer retention. These metrics are used bycustomer serviceteams to better understand the service that customers have been receiving. Examples of customer-centric metrics include: Number of new ticket requests:...