Nike China has resorted tobusiness intelligence and data analyticsto aid its business for a long time. FineReport is one of its assistants. In practice, Nike China uses the overall sales performance dashboard of FineReport. In this way, it can not only have an overall grasp of sales performan...
As we mentioned repeatedly throughout this post, the use of goals as a basis for the entire KPI management process is fundamental. For this reason, the first step when creating a successful KPI system should be to look into your general business goals, as this will help you understand which...
As we mentioned repeatedly throughout this post, the use of goals as a basis for the entire KPI management process is fundamental. For this reason, the first step when creating a successful KPI system should be to look into your general business goals, as this will help you understand which...
This is a Sales KPI for tracking an activity metric, in this case, calls made, per sales representative. Typically organizations track sales back to the activities that lead to them and use the activity metrics as early warning systems for progress to sales goals. New Leads Per Week: This ...
DHTMLX KPI demo is a ready-to-use example of an app built with JavaScript UI widgets for tracking sales activity and performance Download Demo This KPI tracking demo allows users to monitor sales efficiency by an employee, number of deals, time, geography, and conversion rates. It was built ...
For example, follow-up questionnaires that measure how customers feel they and their query were handled by a customer service representative -- or how effectively they feel a salesperson handled their inquiry -- are good ways of measuring the personal performance side of customer satisfaction. 2. ...
Get a quick explanation of Activity Per Rep, including a method for calculating, and industry benchmarks. See KPI example
To properly track this, you need to let the employees know that they should always report the near misses; otherwise, your data won’t be very representative. Safety Audits and Inspections These three previous safety metrics that we’ve gone through all fall under the lagging indicators category...
For more help benchmarking, see this post: How to figure out if your CSAT benchmark is realistic (checklist included)How to create a good customer satisfaction surveyTo get the most representative CSAT score possible you want survey response rates to be high. To achieve this you should make ...
These ratios relate to effectiveness of sales representative staff such as the rate of response / total sent, time to answer a request by customers. Key Performance Indicators–a working example KPIs are constructed, implemented and recorded based on a number of simple components united for a dist...