Note: All the KPI dashboard templates shown in this article are created by FineReport, a powerful BI Reporting Software that has been honorably mentioned by Magic Quadrant for ABI Platforms in 2023. You can download FineReport for free and have a try! Try FineReport Now 1. Sales KPI Dashboa...
The sales metric Activity Per Rep is the total number of tasks (or activities) that a sales representative completes in a given time period. This includes phone calls (dials and call connects), emails, meetings, presentations, demos, proposals, and live chats. Basically, any activity that ...
For more help benchmarking, see this post: How to figure out if your CSAT benchmark is realistic (checklist included)How to create a good customer satisfaction surveyTo get the most representative CSAT score possible you want survey response rates to be high. To achieve this you should make ...
it is time to start building the basis for your targets. As a general rule, the process of setting them should be based on your own business performance. You can’t expect a 20% increase in revenue without looking at how attainable this is for your business. For this purpose, you can ...
Doing corrective actions just for the sake of it won’t do much good to anyone, so always try to have a specific framework in place to figure out when action is needed and what it will look like. Project, Site, and Worker Safety Participation ...
for Operations UNRESTRICTED CASH (1,640,575) (5,382,466) (2,487,403) (731,684) (4,500,000) $ 4,709,372 ACCOUNTS RECEIVABLE AND PAYABLE AS OF APRIL 30, 2015 Add Accounts receivable: MTA Revenue Jurisdiction Contributions Vendor Pass Sales A/R Federal Funding draws Less Current Payable:...
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Up-Sell & Cross-Sell Rates By Sales Representative When done correctly, upsell and cross-sell techniques can significantly boost customer loyalty as you anticipate their needs and provide them with a targeted shopping experience. This is what makes it a great indicator to set as a target, given...
A quick first reply minimises how long a customer has to wait for a response. FCR measures what proportion of first responses solve the customer’s problem. Unlike First Response Time, FCR doesn’t encourage replying to the customer as soon as possible at any cost. The condition that a tick...
A key performance indicator (KPI) refers to a measure of an aspect of interest that can be determined by analysis of a corresponding data set. For example, KPIs relevant to a business firm may be aggregate sales quantum, employee turnover, etc. Similarly, for an academic institution, the re...