This resource provides visual KPI examples and templates for key departments such as Sales, Marketing, Accounting, Supply Chain, Call Centers and more.
170 KPI examples and templates Download eBook Why Are KPIs Important? KPIs are an important way to ensure your teams are supporting the overall goals of the organization. Here are some of the biggest reasons why you need key performance indicators. ...
The manual recording of quality KPIs in spreadsheets is a cost-effective initial approach, particularly for businesses with simpler processes. Companies often start with a quality KPI template in a spreadsheet to ensure organized data entry. However, while this method provides a simple start, it req...
Examples of input KPIs include: Budget allocation. Staffing levels. Material usage. Process KPIs Process KPIs focus on the efficiency and effectiveness of internal processes that lead to the final outcomes, measuring how well processes are executed and identifying bottlenecks or areas for improvement. ...
Examples of key performance indicators An organization's business strategy and the sector in which it operates influence the KPIs it chooses. In contrast to brick-and-mortar retailers, for example, acloud-based service providermight concentrate on customer acquisition and churn rather than revenue per...
Operations KPIs Operations managers need to track KPIs around efficiency, effectiveness and quality as covered in the 15 key performance indicators examples below. Labor Utilization Employee Turnover Rate Employee Absence Rate Employee Training Rate ...
They can include metrics related to production output, quality control, and inventory management.Customer KPIsCustomer-centric KPIs focus on measuring your success in meeting your customer’s needs, expectations, and preferences. Some examples of customer performance indicators include customer retention ...
Customer Service KPI ExamplesIn the customer service department, KPIs are essential for measuring customer satisfaction and the efficiency of support operations.What would be a bad customer service KPI? For example, “improve customer satisfaction”....
Operations KPI examples Return on investment (ROI) ROI measures profit against the cost of a particular investment. It helps you determine the success of an investment. Who it’s for Company executives, finance executives, operations managers How often it’s needed Quarterly, yearly Overall equipm...
Marketing KPIs attempt to gain a better understanding of how effective marketing and promotional campaigns have been. These metrics often measure conversation rates on how often prospective customers perform certain actions in response to a given marketing medium. Examples of marketing KPIs include: Webs...