This resource provides visual KPI examples and templates for key departments such as Sales, Marketing, Accounting, Supply Chain, Call Centers and more.
Along with sales and marketing KPIs, you need dedicated key performance measures to determine operational strengths and weaknesses. Here are a few examples: Order fulfillment rate: This is a great example of a KPI for operations. Take the total number of orders fulfilled in the reporting. Divide...
170 KPI examples and templates Download eBook Why Are KPIs Important? KPIs are an important way to ensure your teams are supporting the overall goals of the organization. Here are some of the biggest reasons why you need key performance indicators. ...
a company might choose one set of KPIs to measure its overall business performance. But then use another set of KPIs to measure the performance of different functions in the company, such as Sales, Marketing, Finance, HR and Operations. You can also use KPIs to measure the performance of in...
Operations KPIs Operations managers need to track KPIs around efficiency, effectiveness and quality as covered in the 15 key performance indicators examples below. Labor Utilization Employee Turnover Rate Employee Absence Rate Employee Training Rate ...
Examples of key performance indicators An organization's business strategy and the sector in which it operates influence the KPIs it chooses. In contrast to brick-and-mortar retailers, for example, acloud-based service providermight concentrate on customer acquisition and churn rather than revenue per...
Examples of KPI Every business will have a different set of KPI metrics for how they identify success and measure performance. However, KPIs generally fall into one of 4 categories: Customer KPI: One important aspect of your business is your customers, and you mustbuild customer relationships. ...
Customer-centric KPIs focus on measuring your success in meeting your customer’s needs, expectations, and preferences. Some examples of customer performance indicators include customer retention rate, average customer lifetime value, and customer satisfaction index. ...
Examples of outcome KPIs include: Market share growth. Customer loyalty. Societal impact. What Makes a Good KPI? A good KPI possesses several essential characteristics that make it effective in measuring and driving organizational performance. Here are the key attributes that contribute to the quality...
KPI is an abbreviation for key performance indicator: data that has been collected, analyzed, and summarized to help decision-making. KPIs may be a single calculation or value that summarizes a period of activity, such as “450 sales in October.” By themselves, KPIs do not add any value t...