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关键绩效(KPI)指标--培训 KeyPerformanceIndicators–Training关键绩效指标——培训 .©Electrolux2006AllRightsReserved.Revision1issuedon15/05/2006.TheNeedtoMeasure衡量的必要性 Whydoweneedtomeasure?为什么要进行衡量 Tounderstandthecurrentsituation了解现状 WorkinginTeams PeopleDevelopment&Involvement Productive ...
10、据:No of units produced 生产台数No of units scrapped 报废台数No of units reworked 返修台数7SCR 投诉率(社会返修率) Service Call Rate SCR =Number of FG units repaired by After Sales Service售后服务提供的成品维修数量售后服务提供的成品维修数量Total quantity of FG units sold成品销售总量成品销...
the CEO of a community bank (and a client) put it this way: “Years ago, our executive team discussion would focus on sales and margin and a breakdown of those numbers. But…once we opened our minds to stakeholders
n。___ the quality of after-sales service. ___: ___ QQ groups。AliWangWang groups。and ___ based on the website content and handle customer inquiries in the group during duty time。Also。analyze any problems and ___ to the customer service department supervisor. Responsibility Five: ...
Often after a period of assessment KPI. For example, a sales department can use monthly gross profit as a KPI, but the same unit the drain of human resources departments can use quarterly employee as a KPI. B 翻译结果4复制译文编辑译文朗读译文返回顶部 Key performance indicators (KPI) is ...
“Years ago, our executive team discussion would focus on sales and margin and a breakdown of those numbers. But…once we opened our minds to stakeholders, our monthly performance reviews took on a different perspective. We now discuss KPIs on the drivers of sales, such as customer service ...
Average response time: This KPI is the average amount of time needed for a customer service agent to first connect with a customer after the customer has submitted a request. Though the initial agent may not have the knowledge or expertise to provide a solution, a company may value decreasing...
services, or interactions. It is typically gathered through surveys where customers rate their satisfaction on a scale, such as 1 to 5 or 1 to 10. For instance, after a customer support interaction, a company might send a survey asking, "How satisfied were you with the service you received...
Consider this sales objective example:A software as a service (SaaS) company and a bakery both want to increase their sales growth rate. The bakery aims for a 10% increase after a local radio ad spot, while the SaaS company’s goal is a 25% increase with a massive marketing push behind...