When developing your knowledge management strategy, here are 5 steps to follow: 1. Conduct a knowledge audit. Assess your organization’s current KM capabilities to determine the actions you will need to take to establish a successful KM program in your organization. Consider the information yo...
With this is mind, the STEPS Maturity Roadmap was developed to provide a structured approach to implementing and benchmarking knowledge management efforts. Practical implications This will allow companies to understand were they fall within the STEPS Maturity Roadmap and to devise a strategy to be ...
How does the knowledge management process work in Tettra? Why Tettra is helpful for customer service teamsTL;DR: The knowledge management process has 5 key steps: the discovery of knowledge, capturing it, indexing that knowledge, assessing the accuracy of that knowledge, and then distributing that...
7 Steps To Implementing Knowledge Management:(7步骤来实施知识管理).pdf,Corporate Executive Briefing Seven Steps to Implementing Knowledge Management in Your Organization Dataware Technologies, Inc.Dataware Technologies, Inc. Copyright The entire conte
ScreenSteps is just one of many great options. Working for ScreenSteps, I’ve seen how the right tools can improve a company’s knowledge management strategy. So, is ScreenSteps the right knowledge management solution for your company? That depends on what you are hoping to do. Learn five ...
However, these knowledge management tools can’t develop a knowledge-driven culture or a process on their own—you will need a solid strategy for it. Then, you must define and document the entire process together with the right tools and technology. After you have decided on the role of kno...
Conclusions/Next Steps- a simple outline of what needs to happen next to move the agenda forward and translate the strategy into action. Appendices- typical appendices might include the findings of a knowledge audit, some background material on knowledge management such as definitions, summaries of...
Strategy Does the vendor have a method for modeling and measuring the business value of the solution? Do they have a strategy for content management—what to mirror, federate, migrate to their system, or eliminate? Does the vendor have a systematic engagement and collaboration methodology to repor...
Identify the business problem(s) that needs to be solved and any problem areas that may hamper the solution. Then align the knowledge management implementation with those problems and objectives. 2. Plan a change management strategy Prepare your employees for the transition. To be successful, a ...
Knowledge management is how a business creates, curates, distributes, uses, and manages knowledge and information—making it accessible to all. Find out more about the industry-leading knowledge management solution What is a knowledgebase?