According to Deloitte, 75% of companies say creating and preserving knowledge is important or very important for their success. This isn't susprising, given the many benefits that come with a successful knowledge management strategy. Some of those benefits are: ...
Knowledge management isn’t a one-and-done process. It’s an ongoing strategy required for effective customer service operations. We recommend: Regular updates:Be sure your knowledge base articles are regularly reviewed and updated to reflect the latest information. You may want to have veteran age...
Don’t think you have to wait until you have a knowledge management strategy in place before you can ‘do’ knowledge management. More often than not, knowledge management initiatives begin before there is a strategy. In fact many practitioners actively advocate it, believing that a strategy only...
The Knowledge Hub™, a concept conceived by eGain in the context of enterprise knowledge management, is a unified approach that combines all the essential ingredients of knowledge management into one solution. Combined with the vendor’s domain expertise and proven success, it can help you avoid...
Organizations operate in an environment of change and uncertainty and are forced to discover new ways of doing administrative management. Therefore, this article analyzes the role of knowledge in organizations and its management as a strategy for achieving com...
Companies with a knowledge management strategy achieve business outcomes more quickly as increased organizational learning and collaboration among team members facilitates faster decision-making across the business. It also streamlines more organizational processes, such as training and on-boarding, leading to...
The purpose of this paper is to investigate the knowledge management strategy of a small to medium enterprise (SME), and the consequences of a misplaced strategy. The methodology employed for this study applied three triangulated techniques for data collection in the field. The findings showed that...
What kind of information is captured in knowledge management? Information captured as part of knowledge management can include: Documents Company handbooks Benefits breakdown Product FAQs Holiday calendars Release notes Team Data Strategy Competitor briefs ...
A critical aspect of business management is the successful creation of processes which drive the development of a continuous flow of innovation, to give a basis for competitive advantage. To reach this goal, the establishing of a knowledge management (KM) strategy may be considered the best way ...
Content manager.This role can include a broad range of KM-related functions, including brand management, marketing strategy input and enhancing the organization's online presence. Data manager.Typically, this role transcends KM but also includes it. A data manager has broad authority over all of ...