What is a knowledge management strategy? A knowledge management strategy is a systematic approach to create, share, and use its information and documentation to improve business processes, enhance innovation, and achieve competitive advantages.
Knowledge management isn’t a one-and-done process. It’s an ongoing strategy required for effective customer service operations. We recommend: Regular updates:Be sure your knowledge base articles are regularly reviewed and updated to reflect the latest information. You may want to have veteran age...
Details of strategy– outline the list of activities and projects to be implemented; it is useful to group these into specific themes or areas of action; typical themes might include: knowledge management tools and techniques; people and cultural aspects; knowledge management skills development; techn...
The Knowledge Hub™, a concept conceived by eGain in the context of enterprise knowledge management, is a unified approach that combines all the essential ingredients of knowledge management into one solution. Combined with the vendor’s domain expertise and proven success, it can help you avoid...
The purpose of this paper is to investigate the knowledge management strategy of a small to medium enterprise (SME), and the consequences of a misplaced strategy. The methodology employed for this study applied three triangulated techniques for data collection in the field. The findings showed that...
Knowledge management is how a business creates, curates, distributes, uses, and manages knowledge and information—making it accessible to all. Find out more about the industry-leading knowledge management solution What is a knowledgebase?
2. Plan a change management strategy Prepare your employees for the transition. To be successful, a systems implementation involves modifying both processes and the way employees see their roles and responsibilities. Managing user expectations usually takes up much more effort than the technical issues...
A critical aspect of business management is the successful creation of processes which drive the development of a continuous flow of innovation, to give a basis for competitive advantage. To reach this goal, the establishing of a knowledge management (KM) strategy may be considered the best way ...
Content manager.This role can include a broad range of KM-related functions, including brand management, marketing strategy input and enhancing the organization's online presence. Data manager.Typically, this role transcends KM but also includes it. A data manager has broad authority over all of ...
To ensure that knowledge management is a true management discipline, we need to make sure that this is done systematically, routinely and in service of business strategy. Our preferred definition, however, is that ‘knowledge management is the way you manage your team or your organisation, with ...