Editorial: Strategic knowledge management (SKM) in the digital age - insights and possible research directionsdoi:10.1108/jsma-05-2022-362Venkitachalam, KrishnaSchiuma, GiovanniEmerald Publishing LimitedJournal of strategy and management
acurrent emaill address 当前emaill地址[translate] a信息和知识管理战略是能够降低成本的风险管理和支持创新和创造力。 The information and the knowledge management strategy is can reduce the cost the risk management and the support innovation and the creativity.[translate]...
Knowledge management is defined as the process of capturing, creating, sharing, using, optimizing, and managing information, expertise, and insights in an organization. It is also a set of practices to maximize the business value of an organization’s knowledge by delivering it proactively or on ...
Knowledge management systems and software are commonly used by customer service employees, such ascontact centeragents andfield servicetechnicians. However, they can also be used directly by customers through various self-servicedigital customer serviceplatforms including websites, chatbots, digital assistant...
They must investigate how knowledge is created and identify potential predictors of knowledge-sharing behaviour to support a hospital’s long-term knowledge-management strategy. Managers could benefit from KM strategies to improve the performance of hospitals and other healthcare organisations. This study...
Companies with a knowledge management strategy achieve business outcomes more quickly as increased organizational learning and collaboration among team members facilitates faster decision-making across the business. It also streamlines more organizational processes, such as training and on-boarding, leading to...
Needless to say, the vast majority of these processes involve the use of a variety ofknowledge management software and tools. These tools, then, are a vital aspect of your overallknowledge management system. Looking to improve your organization's knowledge management strategy? Sign up for a14-day...
Information captured as part of knowledge management can include: Documents Company handbooks Benefits breakdown Product FAQs Holiday calendars Release notes Team Data Strategy Competitor briefs Product development timelines Presentation tactics Works in progress ...
A knowledge management portal is a centralized digital platform designed to collect, organize, and disseminate information across an organization. It acts as a single source of truth where employees can access the knowledge they need to perform their tasks effectively. ...
This research found that the knowledge management foundation for IT Support is strategy and culture based on the constructs of commitment and reciprocity. Further, communication and competency were identified as additional enabling conditions. From this, an adapted KM model for IT Support Service is ...