Similar to its internal counterpart, the goal of an external knowledge base is to reduce the need for direct support. However, instead of acting as a resource for your team, it’s aimed at providing guidance to your customers and the general public. ...
Bring relevant help articles into your workflow Keep everything you need in one place. Stop navigating between separate pages when chatting with customers. Learn more about LiveChat integration One knowledge base. All the answers.
For example, the RFID system in a supermarket often has a database containing the tag IDs of all the goods that are sold in the store. The RFID system in a manufactory often has a database containing the tag IDs of all the products made in its factory. However, as these possible tags...
Description: Disables the specified counters in the INFORMATION_SCHEMA.INNODB_METRICS table. Commandline: --innodb-monitor-disable=string Scope: Global Dynamic: Yes Data Type: string innodb_monitor_enableDescription: Enables the specified counters in the INFORMATION_SCHEMA.INNODB_METRICS table. ...
For each necessary simple object 𝑂𝑗Oj of the knowledge base, the expert and the practitioner use the object type descriptor interface (OTDI) to choose the QADs of each relevant attribute 𝑂𝑗.𝑎𝑖Oj.ai in the list of previously defined QAD (see Figure 8). Several iterations of...
An internal knowledge base is a one-stop platform for all the information employees need to work efficiently. It is a centralized hub where you can securely store your company policies, product and service information, andstandard operating procedures. ...
Leveraging AWS Neptune RDF graph database technology, the solution provides a comprehensive set of functionalities for data ingestion, profiling, transformation, navigation, retrieval, and analysis. The underlying solution architecture implemented was built integrating internal and external batch data in an ...
interaction such as email and chat — this helps users find your knowledge base and the most relevant content to them within it. You’ll also get an in-depth view of powerful metrics including: engagement, sentiment, search, tickets and conversations, ticket deflection, and maintenance ...
Customer experience analytics.Useful insights and metrics can be derived from knowledge bases with built-in reporting capabilities. Companies can see what information team members and customers are searching and use that information toimprove content and knowledge base management. ...
What is your use case?Some free knowledge bases are only available as an internal resource, or they only allow you to create one knowledge base. If you need multiple knowledge bases and want them to serve customers, you might need to sign up for a free trial. ...