KSC can plan for collaborative knowledge management as it eases the functioning of the partners in supply chain to be more effective and receptive with the common achievement of strategic goals (Li et al.2012). It helps the supply chain partners to share knowledge amongst themselves and make the...
Pro tip: Look for knowledge base solutions that integrate seamlessly with your ticketing system. This makes it easier for agents to contribute knowledge as part of their regular workflow. 6. Utilize Analytics for Continuous Improvement Action steps: Track article views, ratings, and feedback Monitor...
Examine how your customers are using your company’s knowledge base. How are internal site search patterns changing over time? What parts of your company’s knowledge base are customers engaging with most? Keep a pulse on these questions and you’ll identify opportunities for improvement, ...
Although the GSK algorithm demonstrates excellent convergence in solving the optimization problem, there is room for improvement in avoiding locally optimal solutions and convergence speed. To further improve the performance of the GSK algorithm, we propose several approaches to be incorporated into the ...
You can easily identify improvement areas and take immediate action with performance metrics like failed searches and poorly rated articles. The key to achieving self-service success is to continuously update, adapt, and improve. For more information on how reports work, watch this video. ...
Similarity metrics are used as features of the learning matched function to determine whether different ambiguous attributes have the same relationship and thereby infer the correct links. Our method of removing incorrect relationships is summarized in the following: (1) For training data sources, we ...
Provides comprehensive analytics and reporting tools for insights into how the knowledge base is being used, including metrics on user engagement, popular content, and search queries. What you may not like: Sometimes, it’s difficult to migrate articles from Word ...
Information on cyber-related crimes, incidents, and conflicts is abundantly available in numerous open online sources. However, processing large volumes and streams of data is a challenging task for the analysts and experts, and entails the need for newe
2575 Accesses Explore all metrics Abstract Self-regulated learning (SRL) encompasses cognitive, metacognitive, and motivational learning strategies and is highly relevant for academic achievement. Although students have mostly acquired high-level SRL strategy knowledge by the time they reach college, they ...
1126 Accesses Metrics details Abstract Background The Ethiopian Ministry of Health (EMOH) has recently introduced a Continuous Professional Development (CPD) program for healthcare workers to ensure they maintain the necessary competencies to meet the community’s health needs. However, there is ...