Integration of your knowledge base with other tools can significantly enhance its functionality and user experience. For example, linking it with your customer relationship management (CRM) system can provide customer support representatives with quick access to relevant information during interactions with ...
E-resource knowledge base management was the topic at the ALCTS CCS Electronic Resources Interest Group panel discussion presented at the ALA Midwinter Meeting in Boston, on Saturday, January 16, 2010. The speakers, who shared their experiences working with knowledge bases, were Charlotte Keys, ...
For more information about knowledge management and sharing, we invite you to explore these Atlassian resources: 3 ways to use knowledge sharing to boost business and morale Why knowledge sharing will transform your company culture Knowledge sharing best practices ...
Know the 7 knowledge management best practices from Gartner, and the way businesses can achieve them, from eGain. KM Best Practice #1: Implement Outside-In Design Thinking Recommendation:Design thinking doesn’t focus on solving a problem — it focuses on achieving a goal. It requires an out...
Knowledge management best practices Knowledge management isn’t a one-and-done process. It’s an ongoing strategy required for effective customer service operations. We recommend: Regular updates:Be sure your knowledge base articles are regularly reviewed and updated to reflect the latest information. ...
SaaS is one of the industries where documentation is often critical for the customers to see value from the products and services on offer. Knowledge bases provide an ideal solution. Let's explore.
Organizing your information base- finding past messages easily. Fully exploit your email software- ways to maximize your email capabilities. Is Email the best medium? Too often we resort to email when other methods are more effective. One study found that ineffective media were used in one third...
A quick, effective and powerful alternative for knowledge management is the systematic sharing of best practices. This study identified in the literature recommendations for structuring a best practices database and summarized the benefits of its deployment to the Tribunal Regional Federal da Primeira Reg...
Knowledge base best practices 1.Keep it updated. Consistently. One of the biggest mistakes you want to avoid is to make building aknowledge basea one-off activity. Typically, no product or service remains the same. Change is constant. Why should yourknowledge basenot reflect the change? So ...
Here is the list of best practices to follow for knowledge base management: Choose the relevant topic for knowledge base Frequent updates and unique content Focus on effective solutions for customers Keep it simple and effective Adopt change and improvements for your Knowledge base. ...