That’s what happens when you don’t have the right knowledge management system in place. This unintentional information gatekeeping creates production bottlenecks that waste time and effort. In the age of remote work and distributed workforces, knowledge management becomes even more critical — teams...
existing knowledge management system. By automating the creation of knowledge articles from various sources within the org, they’ve ensured their knowledge base stays up-to-date and comprehensive. All of it helps the company’s support teams do what they do best: delivering exceptional customer ...
How to execute the best practice We have been advocating a knowledge hub approach for a long time, with a tiered approach to knowledge management. A Knowledge Hub allows organizations to plug in various knowledge sources and the system federates content from all across to deliver contextual and ...
Knowledge management (KM), and its associated practices and policies, is no different; if anything, it is even more impacted by this constant state of flux. Despite this challenge, however, it does remain possible to identify a range of ideas and activities in recent years that have resulted...
Organizations can approach knowledge management in different ways, but implementing the following best practices can put them on the road to success: Assess organizational culture.It's important to understand the capabilities and needs of the employees who will be using a knowledge management system be...
Consider a scenario where an experienced employee is about to retire, and a new hire is stepping in to take over their responsibilities. A knowledge management system ensures that the retiring employee's knowledge and experience are documented and easily accessible to the new hire. This is helping...
Needless to say, the vast majority of these processes involve the use of a variety ofknowledge management software and tools. These tools, then, are a vital aspect of your overallknowledge management system. Looking to improve your organization's knowledge management strategy? Sign up for a14-day...
doi:10.1016/B978-0-7506-7655-7.50011-0Joseph M. Firestone Ph.D.Mark W. McElroyKey Issues in the New Knowledge Management
Do some occasional cleansing. You may have a system that prompts you when messages are three months old, which ones you want to keep. If all the above fails (and it often does!), why not invest in an appropriate document management system or personal search facility. Windows now comes wit...
Collaborative knowledge management practices: Theoretical development and empirical analysis Purpose – The purpose of this paper is to develop and empirically test a framework analyzing the relationship of collaborative knowledge management practi... Y Li,M Tarafdar,SS Rao - 《International Journal of ...