This morning I woke up and the friend had ordered a product on Jumia via his phone number; do not ask me please, I do not know how it happened. So rushed to my jumia online account but could not cancel the order there. Wrote customer care immediately, after the back and forth was ...
I tried to contact the customer support team through the chat feature and asked a straightforward question about a product. However, instead of answering my question via chat, the agent requested my phone number so they could call me. This left me puzzled as to why the chat option was avail...
I called their customer care yesterday and got different messages, one says deliver will be made today other says today their deliver staff don’t work. Like seriously, this is so messy. I have never received any item on the exact day it’s expected. ...
Dufay highlighted that the enhanced logistics infrastructure strengthens Jumia’s ability to address evolving customer needs and support e-commerce growth, enabling a broader product selection, faster delivery, and increased convenience for customers. “The increased space and advanced infrastructure will ...
An order number will be assigned to you which you can write down and use it for tracking your order. You will then be texted a link that you can use to confirm your order. Or a person from customer care will call you to confirm the order. This extra step is useful just in case yo...
Amazon’s standard reply to customer complaints was, “We’re sorry for the wait! As a result of high order volume, delivery estimates for some orders may be longer than normal.” Ironically, Amazon cut back on its use of FedEx, UPS, and USPS several years ago because those c...
Operating in more than 11 markets in Africa, the Jumia Online Shopping Application is available in Arabic, English and French. Our in-house customer service strives hard to provide you with impeccable service to all your questions in English, French, Arabic or the respective regional languages of...
Jumia has very poor customer service.👎 I made a purchase of three items and got only two delivered to me, the foolish delivery guy said he forgot one of the item which cost N24,500, the guy said he will deliver it the next day. I called him the next day and he said his bike...
I’m a long standing customer and I believe in this platform to let some drivers keep getting away with this. Never had this problem when we lived in the rural areas, those guys will try 3 times if it came to that but since we moved more into town the drivers here care just about ...
Jumia has very poor customer service.👎 I made a purchase of three items and got only two delivered to me, the foolish delivery guy said he forgot one of the item which cost N24,500, the guy said he will deliver it the next day. I called him the next day and he said his bike...