Self-service catalogue and self-service portal (in Microsoft Teams or Outlook) Drive self-service and facilitate access to IT services, knowledge base articles, and IT assets for maximum user satisfaction.Be where your users are—get the full Service Desk (ServiceDesk) experience within Microsoft ...
Self-service catalogue and self-service portal (in Microsoft Teams or Outlook) Drive self-service and facilitate access to IT services, knowledge base articles, and IT assets for maximum user satisfaction.Be where your users are—get the full Service Desk (ServiceDesk) experience within Microsoft ...
OMNITRACKER IT Service Management Center offers 15 integrated practices acc. to ITIL®4, certified by PeopleCert. Numerous input channels OMNITRACKER enables ticket creation via various input channels, e.g. by call (CTI), email or via a self-service portal, which can also be integrated into ex...
from Outlook to Word to Excel, are such important parts of many businesses, having a tailored system from Microsoft can really come in handy. MOF is usually used alongside other frameworks, such as ITIL.
A service catalog is a directory that can be integrated with service request management. Accessed through a menu or portal, it lists the IT services that are available to users across the organization. Knowledge management Knowledge management (KM)is the process of identifying, organizing, storing ...
where Service Desk automatically creates requests for the relevant departments: new equipment, handover of access cards, etc. The handover of assets is confirmed by the employee electronically, from a PC or phone – on the ALVAO portal. Thanks to this, IT, HR, Facility, and supervisors are...
Freshservice offers multi-channel support, meaning you can automate tasks and respond to queries originating from email, self-service portal, chat, phone, and face-to-face correspondences—all from one unified platform. One of the best things about this tool, in my view, is it takes into cons...
Self-service portal for external customers Pandora ITSM balances flexibility, simplicity and power And above all, it adapts to your needs. On Premise → SaaS → Every organization is different, but in allpeopleare the most important thing
Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (that’s enhanced by your organization’s internal knowledge). And it’s available via chat, email, Teams, or a self-service portal. ...
• Self Service Portal • SLA Management • Incident Management • Self Service Portal • RMM • Patch Management • End-point management • Request Management • Incident Management • Problem Management Price: $89 monthly Trial version: 21 days Price: Starts at $5/agent/month...