It integrates closely with ITIL processes like change management, configuration management, and service request management. This integration is crucial for minimizing incidents and ensuring high service availability. Lifecycle management: Incident management oversees the entire lifecycle of incidents, from ...
Service level management practice 服务级别管理实践 772 Service Level Package 服务级别包 773 Service Level Requirement 服务级别需求 774 Service Level Target 服务级别目标 775 Service Maintenance Objective 服务维护目标 776 Service management 服务管理 777 Service Management Lifecycle 服务管理生命周期 77...
Processes within ITIL represent the structured steps and activities that guide IT service management. These procedures assist businesses in increasing efficiency, lowering waste, and improving the caliber of their services. They cover a wide variety and are intended to maintain and enhance IT services....
第1部分：单项选择题，共100题，每题只有一个正确答案,多选或少选均不得分。1.[单选题]有关问题和已知错误的信息可为“事件（Incident）管理”提供哪些支持?A)启动快速有效的事件诊断 B)不再需要定期进行客户更新 C)事件解决期间不再需要协作 D)启动对已知错误的重新评估 答案:A 解析:2.[单选题]下列哪一项...
答案:C 解析: 164.[单选题]Whichisapurposeofreleasemanagement? A)Toprotecttheorganization'sinformation B)Tohandleuser-initiatedservicerequests C)Tomakenewandchangedservicesavailableforuse D)Tomovehardwareandsoftwaretoliveenvironments 答案:C 解析: 165.[单选题]下面哪项实践可通过降低服务中断的人人...
IT asset management 3.Technical management practices The ITIL 4 technical management practices cover the technical aspects of IT service delivery and include these three practices: Deployment management Infrastructure and platform management Software development and management Incident management vs. problem man...
What is the configuration management database (CMDB)? One of the most essential parts of ITIL is the configuration management database (CMDB), which provides the central authority for all components—including services, software, IT components, documents, users and hardware—that must be managed to...
What is ITIL problem management? Problem management is a crucial component within the Information Technology Infrastructure Library (ITIL) framework. Problem management in ITIL refers to managing the lifecycle of problems that occur and could potentially occur in an IT service. ...
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ITIL (Information Technology Infrastructure Library) is widely recognized as the most widely accepted approach to IT service management worldwide. Visit now!