2、IT 服务的功能和流程 3、IT 服务管理解决方案 4、质量架构 5、IT 成熟度与IT 服务二、Service Strategy (服务战略) 1、ITIL Qualification Scheme(ITIL V3 认证体系) 2、Service Management as a Practice(服务管理的实践) 3、Generic Concepts & Definitions(基本的概念和定义) 4、Service Lifecycle(...
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The United Kingdom's Central Computer and Telecommunications Agency (CCTA) recognized the importance of perceiving IT as a service and applying consistent practices across the entire IT service lifecycle. It developed the Government Information Technology Infrastructure Management methodology. CCTA released ...
（Module 4 Service Transition）服务转换（Service transition）☐服务转换原则（Service transition principles）☐服务转换的组织（Organizing for service transition）技术考虑（Technology consideration）☐技术考虑（Technology consideration）☐实施服务转换（Implementing service transition）☐挑战、风险和关键成功...
ITIL (Information Technology Infrastructure Library) is widely recognized as the most widely accepted approach to IT service management worldwide. Visit now!
22、14分中国信息化培训中心28/77 PDCA与七步改进 Plan(计划) 识别改进战略 定义你将度量什么 Do(做) 收集数据 处理数据 Check(检查) 分析信息和数据 展现和使用信息 Act(行动) 实施改进 2021年8月7日18时14分中国信息化培训中心29/77 信息管理 (Information Management) 服务目录(The Service Catalogue) 服务...
a) An Operations Lifecycle b) An IT Management Lifecycle c) A Service Lifecycle d) An Infrastructure Lifecycle 1、Why should monitoring and measuring be used when trying to improve services? a) To validate, direct, justify and intervene b) To validate, measure, monitor and change c) To ...
Service Management Lifecycle 服务管理生命周期 SS 432 Service Manager 服务经理 SO 433 Service Operation 服务运营 SS 434 Service Owner 服务所有人 CSI 435 Service Package 服务包 SS 436 Service Pipeline 服务通道 SS 437 Service Portfolio 服务组合 SS 438 Service Portfolio Management 服务组合管理 SS 439 ...
五、信息安全管理(Information Security Management) 1、目的和目标 2、范围 3、信息安全管理在创建业务价值中的重要性 4、策略、原则和基本概念 5、安全架构 6、信息安全策略 7、信息安全管理系统 8、活动、方法和技术,以及他们与PPO的关系 9、管理安全违背和突发事件 10、信息安全管理的触发器、输入、输出和接口...
13ApplicationManagement14ApplicationPortfolio15ApplicationServiceProvider16ApplicationSizing17Architecture18Assembly 19Assessment20Asset21AssetManagement22AssetRegister23Attribute24Audit25AuthorityMatrix26AutomaticCallDistribution27Availability28AvailabilityManagement29AvailabilityManagement InformationSystem30AvailabilityPlan31Back-out...