服务验证与测试(Service validation and testing) 技术管理实践 部署管理(Deployment management ) 基础设施和平台管理(Infrastructure and plat form management) 软件开发和管理(Software development and management)
⚫基础设施和平台管理(Infrastructure and plat form management) ⚫软件开发和管理(Software development and management)。 因为时代的原因,ITIL 4当然在这里会提及云平台管理与传统架构的差异,不过大家不 要期望值过高,其实多年以来,ITIL的作者们对IT领域最大的贡献不在操作细节上,而是 管理思想的开拓以及方法论的...
1.3 The structure and benefits of the ITIL®4 framework ITIL®4 框架的结构与益处 1.3.1 The ITIL®SVS ITIL®服务价值体系 1.3.2 The four dimensions model 四维度模型 2 Key concepts of service management 服务管理基本概念 2.1 Value and value co-creation ...
⚫基础设施和平台管理(Infrastructure and plat form management) ⚫软件开发和管理(Software development and management)。 因为时代的原因,ITIL 4当然在这里会提及云平台管理与传统架构的差异,不过大家不 要期望值过高,其实多年以来,ITIL的作者们对IT领域最大的贡献不在操作细节上,而是 管理思想的开拓以及方法论的...
⚫基础设施和平台管理(Infrastructure and plat form management) ⚫软件开发和管理(Software development and management)。 因为时代的原因,ITIL 4当然在这里会提及云平台管理与传统架构的差异,不过大家不 要期望值过高,其实多年以来,ITIL的作者们对IT领域最大的贡献不在操作细节上,而是 管理思想的开拓以及方法论的...
Software development and management 软件开发和管理 834 Software development and management practice 软件开发和管理实践 835 Software-aided 软件辅助 836 Software-enabled 软件使能 837 Sourcing 寻购 838 Sourcing models 寻购模型 839 Specification 规范 840 Sponsor 发起人/赞助人 841 Sprint 冲刺 84...
Software development and management Incident management vs. problem management ITIL clearly distinguishes between "incident management" and "problem management." Incident management An ITIL incident is an unplanned interruption in service and incident management is used to restore service. For example, if ...
Software development and management Incident management vs. problem management ITIL clearly distinguishes between "incident management" and "problem management." Incident management An ITIL incident is an unplanned interruption in service and incident management is used to restore service. For example, if ...
ITIL 4 - the most recent release of ITIL® [1] - was launched in Feb 2019. It's the first major update to the ITIL framework since 2007, designed in large part to keep up with recent trends in software development and IT operations.
Software development and management ITIL® Foundation: ITIL 4 Edition, Table 5.1, The ITIL management practices In general, ITIL 4 brings a greater focus to things like people and culture and discourages the use of any heavy, burdensome, or rigid processes that may create siloes. We believe...