ITIL_Process_Maturity_Self-Assessment ITIL® Process Maturity Self-Assessment & Action Plan Version : 2.1.1 Date : October 2004 Location : Pink Elephant
and Ratcliffe D. (2002) ITIL Process Maturity Self-Assessment & Action Plan. Information Technology Infrastructure Library (ITIL), September.Gerry Geddes,David Ratcliffe, ITIL Process Maturity Self Assessment and Action Plan, Setiembre 2002.Geddes G., Ratcliffe D., ITIL Process Maturity Self-...
IntheITILToolkitthereisasampleMaturityReportthatwouldbecreateduponthefindingsintheSurvey.Description -Redundantactivitiesandmanualeffortsareprevalentwithintheprocessand/orservicelifecycle-Agreementonhowtoachieveconsistentprocessperformanceisnotinplace-Documentationislacking,outdatedornon-existent-Stakeholdersinvolvedinperforming...
ITIL Excel工具-Maturity_Assessment 下载积分: 150 内容提示: From the Survey it will bepossible to measure thecurrent Maturity model of theITIL Framework. The levels areexplained in the table to theright.Assessed ITIL disciplinesService SupportService DeliverySecurity ManagementTo start the survey,...
1、流程拥护人(Process Champion):负责推动组织内正式商业流程的日常工作,负责对流程进行调整、创新和持续改进(领会:在美帝,Champion 是高层管理者,所以负责制定、调整流程)。 2、流程主管(ProcessOwner):对新产品开发流程的战略性结果负责,包括生产能力、输出质量和组织内的参与度等负责的执行经理(领会:在美帝,主管的...
A Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model Renault, A., Cortina, S., Barafort, B.: Towards a maturity model for ISO/IEC 20000-1 based on the TIPA for ITIL process capability assessment ... M Picard,A Renault,B Barafort - ...
D.Balanced scorecard reviews and maturity assessment 33.Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, And maturity assessments? A.Incident management B.Problem management C.Continual improvement D.Service request management 34:Which statement about costs is CORRECT? A....
ITIL服务管理和质量改进
[1] ITIL processes - ITIL process descriptions [2] AXELOS: The ITIL Maturity model and self-assessment service [3] ITIL Self Assessment Catalogue Following project activity → ITIL Implementation - step 5: Definition of the to-be process structure Notes By: Andrea Kempter , IT Process Maps....
D.Balancedscorecardreviewsandmaturityassessment CorrectAnswer:B Section:(none) Explanation Explanation/Reference: QUESTION73 WhichpracticeusestechniquessuchasSWOTanalysis,balancedscorecardreviews,andmaturity assessments? A.Incidentmanagement B.Problemmanagement C.Continualimprovement D.Servicerequestmanagement CorrectAnswe...