ITIL服务管理和质量改进
ITIL_Process_Maturity_Self-Assessment ITIL® Process Maturity Self-Assessment & Action Plan Version : 2.1.1 Date : October 2004 Location : Pink Elephant
The methodology used followed the Process Maturity Framework as a guideline, which is a maturity model whose patterns are described in ITIL v3. The work consists of interviews with questions related to the five maturity levels, as ... JS Neto,MAV Vitoriano - 《Jistem J.inf.syst.technol.ma...
成熟模型成熟模型 ISO 15504Process Maturity Framework IT Organisation Growth Model n Evaluate: Vision strategy, steering, processes, pEvaluate: Vision steering, processes, people, tecEvaluate: Vision steering, processes, people, teceople, technology, culturehnology, culturehnology, culture n c c .. ...
This category of NTL can be addressed through a standards-based framework (i.e. ITIL), and tools prevalent for operations maturity and excellence. ... C Ram,A Nayak,D Mabilo - Power-gen Africa & Distributech Africa: July, Johannesburg, South Africa 被引量: 0发表: 2018年 Operational Exc...
ITIL Excel工具-Maturity_Assessment FromtheSurveyitwillbepossibletomeasurethecurrentMaturitymodeloftheITILFramework.Thelevelsareexplainedinthetabletotheright.Tostartthesurvey,simplypresstheQuestionnairebuttonabove.MaturityLevel AssessedITILdisciplines OtherITILdisciplines 1:Ad-Hoc ServiceSupport PlanningtoimplementService...
The upgrading requires an IT infrastructure planning process and implementation. ITIL (Information Technology Infrastructure Library) is one such system. Maturity is a measure of the same in terms of its processes and functions. In order to implement a systematic IT support framework, it is ...
IT Process Wiki - the ITIL® Wiki: This Wiki is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 & V2) and IT Service Management (ITSM).
1、第第 6 6 章章 持续服务改进持续服务改进 (Module 6 Continual Service Improvement ) 持续服务改进 ( Continual Service Improvement ) 持续服务改进原理( Continual Service Improvement Principles) 持续服务改进流程( Continual Service Improvement Processes) 七步改进流程(The seven-step improvement process) 持续...
is needed to measure the maturity level of a city e-government to ensure the readiness of a city to be able to implement a smart city system. This measurement can be done on the domain design service and transition service using the Information Technology Infrastructure Library (ITIL) framework...