ITIL作为一个方法论,尽管它提出了很多流程的目标(Objective)、益处(Benefits)、价值(Value)、关键绩效指标(KPI)、存在的问题(Problem)……,但并不是说,这些内容立刻就能用,它更象父母的唠叨,不厌其烦地告诉我们:按老人的经验来说,这样做是对的。但你有你的个性化生活,所以你可以去改变,如果你不知道怎么做,你可...
ITIL作为一个方法论,尽管它提出了很多流程的目标(Objective)、益处(Benefits)、价值(Value)、关键绩效指标(KPI)、存在的问题(Problem)……,但并不是说,这些内容立刻就能用,它更象父母的唠叨,不厌其烦地告诉我们:按老人的经验来说,这样做是对的。但你有你的个性化生活,所以你可以去改变,如果你不知道怎么做,你可...
The objective of any IT process should be expressed in terms of business benefits and goals D. A process may define policies, standards and guidelines Answer: B QUESTION 37 Which of the following is NOT part of the Service Design phase of the Service Lifecycle? A. Produce quality, secure ...
In 2007, ITIL v3 was launched and then refined later in 2011 to become an ITIL v3/2011. This version doubled the benefits of previous versions and introduced the ITIL service lifecycle management. These frameworks were introduced in the DevOps application developments and are still widely used. ...
Adhering to ITIL guiding principles helps businesses get to the root cause of problems quickly and helps prevent future problems. ITIL offers numerous benefits, including the following: Stronger alignment between IT and business strategy Improved customer satisfaction and service delivery ...
Businesses that implement CSI often realize benefits within IT and across the business as a whole, including the following: Enhances overall service quality. Resolution times decrease. Customer satisfaction improves. Costs decrease due to greater efficiency and improved knowledge sharing. ...
Service Desk comes with more features than Web Help Desk, including a configuration management database (CMDB). While both will get the job done, I recommend the full-blown Service Desk tool if you want to take ITIL management to the next level and gain ITIL CMDB benefits and more. You ...
DevOps’ agile approach offers both speed and risk management benefits, as small, regular releases are both quicker to move through development and easier to roll back or fix in case of an incident. Reduce IT service desk calls with ITSM The ITSM best practice of knowledge management means ...
我要评价: 用手机看文档 下载 开通VIP ITIL培训 2007年11月 本课程的目标 理解:1、众多企业为什么要学习ITIL、应用ITIL 2、学习掌握ITIL对做好IT服务及外包服务工作的帮助 掌握:1、ITIL十大流程的基本概念和关键点 思考:1、如何把ITIL应用到日常维护工作中 2、若干具体问题(详见各章节) 提 纲 ITIL对企业的价值...
Key Takeaways: What Are the Benefits of Combining Agile and ITIL? Integrating ITIL and Agile principles is a smart operational move for ITSM teams and IT leaders. Combining the two approaches will save time and money when new products are being developed, or existing infrastructure is being over...