The ITIL 4 certification scheme can be adapted to the learning requirements of the individual and the organization. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge. ...
The ITIL 4 certification scheme can be adapted to the learning requirements of the individual and the organization. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge. ...
ITIL（Information Technology Infrastructure Library）是一套面向IT服务管理（IT Service Management，简称ITSM）的最佳实践框架，旨在帮助组织提高IT服务交付和支持的效率和质量。本文将深入探讨ITIL基础知识，介绍其核心概念和关键流程，以及如何应用ITIL提升IT服务管理效率。一、ITIL简介 ITIL起源于20世纪80年代的英国，是由...
1.1 IT服务管理的定义与重要性 1.1.1 定义 IT服务管理(IT Service Management,简称ITSM)是指通过整合组织内各项IT服务,以实现对企业业务的有效支持。它涵盖了从IT战略规划、服务设计、服务过渡、服务运营到服务改进的全方位管理活动。IT服务管理旨在提供高效、高质量的IT服务,满足企业业务需求,降低运营成本,降低风险,...
IT服务管理(IT Service Management)乃一种管理方法,其核心在于如何提供高质量的IT服务。该方法论贯穿于整个IT服务生命周期,具体涵盖服务策略、服务设计、服务过渡、服务运营及服务改进等各个环节。IT服务管理致力于确保IT服务与组织及客户需求的高度契合,从而实现价值增值并满足客户的期望。
The ITIL 4 certification scheme can be adapted to the learning requirements of the individual and the organization. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge. ...
ITIL（IT Infrastructure Library）是一套由英国政府的中央计算机和电信局（CCTA）提出并于20世纪80年代开发的IT服务管理（ITSM）最佳实践框架。ITIL的目标是帮助组织优化其IT服务管理，提供高质量的IT服务并实现业务目标。ITIL框架包含了一系列定义了IT服务管理过程、活动和任务的最佳实践指南。ITSM（IT Service Management...
在技术发展的过程中,以及由于创建了 ITIL(信息技术基础设施库)标准,helpdesk转变为 Service Management ,Service Management 是工具与服务的结合,例如:实施、配置、咨询、数据处理、更新专家进行培训,培训和工具管理,专家以多种方式与用户进行交流。 ITSM(IT 服务管理)是 service Management ,它是根据 ITIL 标准创建的,...
IT service management (ITSM) is a work process that enables organizations to maximize business value from the use of information technology. To stay competitive, organizations need to rethink how they operate and serve customers as well as remain agile, adaptable, and ready to adopt new ways of...
It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge. Read our What is IT service management page and find out more about IT service management and how it relates to ITIL....