Improvement Plan Capacity Plan IT Service Continuity Plan Budget Plan Budget Release Implement ation Order Underpinning Contract (UC) Service Support Service Support provides all operative processes, which are necessary for the handling of Service- Interruptions and for the implementation of Changes;...
超高清的ITIL流程图 Representation of ITIL Terms within the Process Models:Established ITIL Terms and Acronyms from the ITIL Glossary are depicted with a solid line Other objects are depicted with a dotted line The ITIL ®Process Map IT Process Maps GbR Am Hörnle 7D-87459 Pfronten Tel. + ...
试卷科目:考试 ITIL认证考试(习题卷1) 第1部分:单项选择题,共260题,每题只有一个正确答案,多选或少选均不得分。 1.[单选题]下面哪项实践可通过降低服务中断的负面影响来改进客户和用户的满意度? A)服务请求管理 B)服务级别管理 C)事件(Incident)管理 D)变更实施 答案:C 解析: 2.[单选题]Why should serv...
system implementation, license fee Formulate direction of desire change Analyze current communication and culture Target group identification Goal per group Strategy per group Media per group Communication plan Realize Measure and adjust TO:XXX G010 Hiring FROM:XXX SUBJECT:XXX USE A DUMMY NAME D3 GOAL...
A.Service Model B.Continual Service Improvement (CSI) Model C.RACI Model D.Plan, Do, Check, Act (PDCA) Model Answer: C QUESTION 2 Which of the following BEST describes a Service Desk?A.A process within Service Operation providing a single point of contact B.A dedicated number of staff ...
distinct practices across general, service and technical management. Implementation can be disruptive, so adoption is rarely approached as a singular, all-or-nothing initiative. Instead, organizations follow a set of steps or phases intended to explore, validate and expand framework adoption over time...
1, 3 and 4 only Answer: C QUESTION 64 A change process model should include: 1 - The steps that should be taken to handle the change with any dependences or co-processing defined, including handling issues and unexpected events 2 - Responsibilities; who should do what, including escalation ...
How to adopt ITIL in practice? ITIL implementation projects are characterized by a typical course of action, and the page aboutimplementing ITILprovides advice for your ITIL initiative. This advice includes theITIL Implementation Guide in 10 Stepswith detailed instructions on how to set up and carry...
Which sequentia(l 接下来的) steps should be taken to carry out the change? A. Acceptance of Request for Change, Scheduling, Building, Testing, Implementation, Review, Completion B. Implementation and Testing, Recording, Reporting, Review, Completion C. Recording, Implementation, Testing, Completion...
Moving too quickly can cause missteps, leaving crucial aspects overlooked. Give yourself the time to thoroughly assess, plan, and gradually integrate ITIL principles for your IT management. Patience here is more than a virtue — it's a strategic imperative. Skipping training ITIL's effectiveness ...