Service Strategy: This initial stage defines the overall vision and objectives for IT services, considering the organization's strategic goals. It involves assessing market demand, identifying growth opportunities, and developing a clear plan for service implementation. Service Design: With the service st...
试卷科目:考试 ITIL认证考试(习题卷1) 说明:答案和解析在试卷最后 第1部分:单项选择题,共260题,每题只有一个正确答案,多选或少选均不得分。 1.[单选题]下面哪项实践可通过降低服务中断的负面影响来改进客户和用户的满意度? A)服务请求管理 B)服务级别管理 C)事件(Incident)管理 D)变更实施 2.[单选题]Why...
Instead, ITIL casts a much wider net. It offers a set of general guidelines that can be readily adapted and adjusted. When developed correctly, ITIL implementation can bring important business benefits, including the following: Stronger alignment between IT and business, leading to IT enabling new ...
Plan an ITIL® implementation roadmap The best way to implement ITIL® is by making it a long term goal rather than achieving every art at once. The latter creates confusion and is expensive. The reason why the long term goal is useful is that it allows the companies to have sufficient...
ITIL business benefits The integration of ITIL into a business model translates into real-world benefits that propel an organization forward. By weaving ITIL into the very fabric of its operations, a company can tap into a reservoir of enhanced service management efficiency. Here's how: Improved ...
2、s and techniques) 持续服务改进的组织(Organizing for Continual Service Improvement ) 技术考虑(Technology Consideration) 实施持续服务服务(Implementation of Continual Service Improvement ) 挑战、风险和关键成功因素(Challenges,Risks and Critical Success Factors ) 2021年8月7日18时14分中国信息化培训中心2/77...
Significant benefits can be derived from the involvement of someone, with good specific business and Infrastructure knowledge and experience, who can ensure that these are considered. At the broadest level, the scope of ITSCM is usually defined in terms of the: business processes to be covered ...
The objective of any IT process should be expressed in terms of business benefits and goals C. A process may define policies, standards and guidelines D. The definition of Process Control is "The activity of planning and regulating a process, with the objective of achieving Best Practice" ...
A)成果依靠产出为利益攸关者带来成果B)成果利用活动产生有形或无形的可交付成果C)结果使服务消费者对产品或服务有保证D)结果有助于服务使用者评估特定活动的成本[单选题]145.Check,ActandPlanarethreeofthestagesoftheDemingCycle.Whichisthefourth?检查、处理和计划是戴明循环的三个步骤,第四个是?A)DoB)PerformC...
system implementation, license fee Formulate direction of desire change Analyze current communication and culture Target group identification Goal per group Strategy per group Media per group Communication plan Realize Measure and adjust TO:XXX G010 Hiring FROM:XXX SUBJECT:XXX USE A DUMMY NAME D3 GOAL...