(四)变更管理 (Change Management) 变更管理的目的是要确保在IT服务变动的过程中能够有标准化的方法以有效地监控这些变动,降低或消除因为变动所造成的问题。所谓“变动”是指一些在IT基础建设项目上的动作所造成一个新的状态。所有在配置项目上的变动都必需纳入变更管理的控制。 (五)软件控制和发布 (Software Control...
服务台(Service desk) 服务级别管理(Service level management) 服务请求管理(Service request management) 服务验证与测试(Service validation and testing) 技术管理实践 部署管理(Deployment management ) 基础设施和平台管理(Infrastructure and plat form management) 软件开发和管理(Software development and management) ...
Itillion have been developing and supplying Software Asset Management solutions for over 20 years. We know from experience that alone, even the best SAM tools cannot deliver successful SAM outcomes. Which is why we developed the visual project management frameworks. They help organisations put in pl...
Cockpit IT Service Manager, the all-in-one ITSM software designed in line with ITIL recommendations.
- [Jira Service Desk | IT 服务台和 ITSM 软件 | Atlassian](https://www.atlassian.com/zh/software/jira/service-management/features/service-desk) - [员工关系管理(人力资源管理学名词)\_百度百科](https://baike.baidu.com/item/%E5%91%98%E5%B7%A5%E5%85%B3%E7%B3%BB%E7%AE%A1%E7%90%86/105674...
入正式运作环境。为了控制软件的版本,我们必需建立一个“最终软件库”(Definitive Software Library;DSL),这可能是一个有实体或逻辑上的储藏室。不论哪一种形式,它就是一个存放正式授权软件版本的地方。 (六)服务管理(Service Management) 服务管理的目的是要在一个可接受的成本下,让服务提供者和顾客之间达成一个彼...
Every IT component, be it a software license or a piece of hardware, holds value. Ensuring that these assets are efficiently managed, tracked, and optimized is where IT asset management plays its part. It's more than just a catalog— it's a strategic approach that ensures you're extracting...
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GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing. helpdesk asset-manager inventory ticketing data-center cmdb glpi itsm itil dcim assets-management hacktoberfest itam license-management impact-analysis Updated ...
Every IT component, be it a software license or a piece of hardware, holds value. Ensuring that these assets are efficiently managed, tracked, and optimized is where IT asset management plays its part. It's more than just a catalog— it's a strategic approach that ensures you're extracting...