If your database and the access rights are configured properly, you have to tell OTRS which database back-end you want to use and how the ticket system can connect to the database. Open the fileKernel/Config.pmlocated in the home directory of the 'otrs' user, and change the parameters ...
开源IT服务管理系统-OTRS安装使用教程 OTRS的名字是Open-source Ticket Request System首字母缩略字而来,是一个开源的缺陷跟踪管理系统软件。OTRS将电话,邮件等各种渠道提交进来的服务请求归类为不同的队列,服务级别,服务人员通过OTRS系统来跟踪和回复客户,相对传统的处理流程来而言,OTRS提供了一个部门或团队的协调环境,以...
As the name suggests, ticket management is at the heart of an IT support ticket system. The system creates a ticket each time a new case is submitted, appending all relevant customer and incident data to it. Some systems also have advanced tools for asset management, ITchange management, net...
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Ticket System (+ Knowledge management) Partnership management Shipping management Customer Invoices/Credit notes and payment management Point of Sale (POS)Supplier/Purchase ManagementSuppliers/Vendors + Contacts Supplier (pricing) requests Purchase Orders management Delivery/Reception Supplier Invoices/Credit note...
It has a strong, intuitive IT management system that drives performance, reduces ticket amounts, enhances ticket resolution occasions that IT pros really like to use. Features: Get complete, up-to-date hardware and software inventories on all of your devices. ...
tickethelpdeskcmdbitsmitilhacktoberfestimpact-analysisitopit-services Readme AGPL-3.0 license Security policy Activity Custom properties 849stars 48watching 236forks Releases59 3.2.0Latest Sep 5, 2024 + 58 releases Contributors49 + 35 contributors ...
Besides supporting the helpdesk function, the inventory reports let you track the service history for your IT assets and helps you identify licensing issues. The integrated e-mail client automatically assigns helpdesk ticket numbers to e-mail support requests and tracks progress on them. The Calendar...
Also, you can enable Kerberos Generic Security Services (GSS) support (which requires you to have Kerberos for Windows installed on your system) and create a list of servers that are GSS-enabled. Of course, you'll need a valid Kerberos v5 ticket before GSS will work for you. You can ...