As the name suggests, ticket management is at the heart of an IT support ticket system. The system creates a ticket each time a new case is submitted, appending all relevant customer and incident data to it. Some systems also have advanced tools for asset management, ITchange management, net...
· Ticket forms III. CUSTOMER PORTAL: · Tickets registration · Tickets tracking · Communications · Service catalogue · Knowledge base · User surveys IV. KNOWLEDGE BASE: · Article categories and groups · Articles for agents and customers · Public articles · Search by keywords and text ...
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Sign-Up for $4,999 New Ticket Documentation Q: How much are the support (non-hosted) plans? An annual subscription of Standard Support is $449.99 USD, while we also offer an Enterprise Support plan for $4,999.99/year. Q: Why do the pro-support plans cost more than the hosted plan?
OsTicket is a free open source support ticket system used around the world by businesses to help with their customer support efforts. The software is built using PHP as a programming language and uses a MysQL database to store information. It was built as an alternative to higher-cost and ...
iTop stands for IT Operations Portal. It is a complete open source and web-based IT service management platform, including a fully customizable CMDB, a helpdesk system, and a document management tool. It is ITIL compliant and easily customizable and extensible thanks to a high number of add-on...
The integrated support ticket system enables events to be tracked in real time. Incoming customer requests can thus be sorted into individual categories according to priority, so that the important requests remain visible Service requests are always visible and can be processed according to importance ...
Email & Support Ticket: If you'd like to ask for help directly from ExpressVPN, there's a convenient way to open a support ticket or send an email. However, we suggest you go with the live chat option first, as that's definitely the quickest way to resolve any issues. We'll also ...
Also, you can enable Kerberos Generic Security Services (GSS) support (which requires you to have Kerberos for Windows installed on your system) and create a list of servers that are GSS-enabled. Of course, you'll need a valid Kerberos v5 ticket before GSS will work for you. You can ...