Overview: One of the best-known examples of SaaS companies, Slack is a proprietary business communication SaaS company developed for businesses working with a remote team. It offers many IRC-style features, like persistent chat rooms (“channels”) organized by topic, private groups, and direct ...
Stakeholder consultation is not just for when you're planning to implement a service catalog. It is a continuous practice that has to be performed periodically to measure end-user satisfaction and the catalog's value to your business. Some examples of stakeholder interactions include: ...
Now that you have seen how companies leverageAI to boost their customer experiences, let's look at some real-life examples of companies executing this. 1. Krafton Krafton, the South Korean video game developer renowned for PUBG: Battleground, realized they needed acustomer service solutionto serve...
Examples of Business Self-Service Portals Every business will have a different purpose to fulfill with a self-service portal. While for some controlling ticket inflow is a priority, for others, it’s the internal team collaboration and knowledge management that is a matter of worry. ...
Operator examples ITO customers have found that Huawei’s IT capability and expertise is on par with its network operations, from onsite outsourcing to the leveraging of internal competency from remote locations including its well-established data centers. Local support in ITO is a...
Examples of open source software Is OSS bug-free? Differences between open source and closed source software Pros and cons of open source software How to ensure open source software security How can Black Duck help? Definition Open source software (OSS) is software that is distributed wit...
A quick glance at ManageEngine'ssecurity pagewill reveal an IT policy, which talks about our data security, identity and access control, and other vital components of our products and services. This policy has been fine-tuned over decades and has kept us safe from potential threats. ...
Examples of AI in Customer Service The Future of AI in Customer Service The State of Customer Service Report Unlock essential strategies for exceeding customer expectations and driving business growth in a competitive market. Exclusive insights from worldw...
The back office is the portion of a company made up of administration and support personnel who are not client-facing. Back-office functions include settlements, clearances, record maintenance, regulatory compliance, accounting, and IT services. For example, a financial services firm is often segment...
First seen as a formal business strategy in 1989, outsourcing is the process of hiring third parties to conduct services that were typically performed by a company itself. Often, outsourcing is used so that a company can focus on its core operations. It is also used to cut costs on labor,...