To meet ever-growing user expectations, Humana needed a way to completely rethink how it addressed customer queries. The Humana Provider Services Innovation (PSI) team was charged with finding a solution that could better address these costly pre-service calls and improve the provider experience. ...
According to Janna Meek, director of integrated provider process solutions for Humana, RTCA intends to eliminate things like dual data entry for providers by integrating it to their practice management. She adds that ...
Humana shares its ongoing journey to make communities healthier through a personalized care approach.Andrew Renda, MD, MPH, The Wharton School, and Parie Garg 16 min read As the largest provider of health plan services to the Medicare Advantage population, Humana helps millions of vulnerable ...
After its well-publicized defeat of human trivia geniuses at Jeopardy, it was only a matter of time before IBM’s Watson supercomputer was set upon more socially impactful areas. In the news are reports that a major U.S. health care coverage provider has teamed up with IBM to see if Wats...
Top 10 tips for finding quality health information online will be useful for sharing with patients and families as they search for resources to support their self-care efforts. Importantly, the book closes with a call for action to improve education, policy, and communication, with emphasis on ...