Humana, a leading health insurance provider, reduced costly pre-service calls and improved the provider experience with conversational AI.
Humana, the Louisville, Ky.-based health benefits provider, wasn't immune to the skyrocketing employee health costs bedeviling clients at the turn of the decade. So, the company partnered with its 29,000 employees in an HR-driven restructuring of health benefits. The outcome, according to ...
After its well-publicized defeat of human trivia geniuses at Jeopardy, it was only a matter of time before IBM’s Watson supercomputer was set upon more socially impactful areas. In the news are reports that a major U.S. health care coverage provider has teamed up with IBM to see if Wats...
The article reports on the decision of Humana to offer members of its HumanaVision Vision Care Plan (VCP) the privilege of using the eye care and eye wear services at Luxottica Retail stores in 2011, which is part of an expanded partnership of Humana with the EyeMed Vision Care managed-...
Paul J. Nyden