We leave Closed tickets editable so people can add comments to them as most of our JIRA tickets are used as reference information that engineers search and use. the background is that asking people to re-open add comment and re-close the tickets seemed like a lot to ask so we allowed ...
Zendesk admin tip: You can use JIRA filters to see Zendesk tickets. Useful if you are trying to see how many tickets are directly linked to the JIRA issues.
How can we see Jira tickets in splunk, like for service now we have a add-on, that integrates with splunk, and we can view complete incidents, problems etc details. I tried to work with Jira Issue Collector, Splunk Application, but that seems, to be not working. Strange part ...
Mettre à jour et transitionner des tickets avec l'app mobile Jira Sélectionnez un ticket pour ajouter des commentaires, assigner des membres de l'équipe, ou encore modifier la description. Sélectionnez simplement chaque champ pour le mettre à jour. Lorsque vous terminez le travail, que ce...
Jira is such a garbage, if I'm on sprint 27, why there is no simple link view previous sprint? Reporting is good for those who care about them, I want to see what tickets I've completed previous sprint to look them up for certain reasons. Cool sprint was closed but why not to be...
To learn more about how we use customer feedback in the planning process, check out our new feature policy.Description NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion. In JIRA we have Comments field under the Activity section. is there any way ...
Can you use Jira as a ticketing tool? The short answer is yes, you can create a ticketing system using Jira. Both of their products are set up to create, organize, and manage tickets. The main question you really need to ask when deciding how to create the ticketing system is where th...
querySelector('button[title="With unresolved tickets"]').style.display = "none"; console.info("[My-Company Custom JavaScript] Success message here."); } catch (error) {} As these are customization on top of Jira, you may choose not to use console.warn() or console.error(), leaving...
How to escalate or internally assign a JIRA Service Management ticket to a non-agent licensed user in Jira Service Management Restrict Agents access based on Issue Type Identify requests created on behalf of reporter How to assign tickets to groups using autom...
While this is one side of the coin, there is definitely another dimension to how people view the applicability of JIRA to QA or testing. When you ask a group of QAs, “What is JIRA?”- Many will answer that JIRA is a defect tracking tool. Mind you, I have heard this from many sen...