Not allow some people to raise support tickets Re-open ticket when customer responds using automa... Raise support ticket without SEN Does cloud Jira Support this Feature? Community showcase Understanding Issue Types in Jira What are Issues in Jira What’s the difference between...
Basically every other tool on the market has the ability to merge tickets, but Atlassian is going to stick with the "you can mark one as duplicate". The issue with marking as duplicate is that users keep responding in email to the closed ticket and the conversation goes in t...
Mettre à jour et transitionner des tickets avec l'app mobile Jira Sélectionnez un ticket pour ajouter des commentaires, assigner des membres de l'équipe, ou encore modifier la description. Sélectionnez simplement chaque champ pour le mettre à jour. Lorsque vous terminez le travail, que ce...
Zendesk admin tip: You can use JIRA filters to see Zendesk tickets. Useful if you are trying to see how many tickets are directly linked to the JIRA issues.
Can you use Jira as a ticketing tool? The short answer is yes, you can create a ticketing system using Jira. Both of their products are set up to create, organize, and manage tickets. The main question you really need to ask when deciding how to create the ticketing system is where th...
If the Development team is usingthe Atlassian JIRAbug tracking tool to track its requirements, enhancements, tasks and user stories, then the test team will most probably have to use it for bug tracking. But, relax. JIRA’s Defect Management is just as good as any other tool. In fact, ...
If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options. *Except Fisheye and CrucibleSummary How can we find a list of projects those are not updated or no issues created in that from last X...
How to escalate or internally assign a JIRA Service Management ticket to a non-agent licensed user in Jira Service Management Restrict Agents access based on Issue Type Identify requests created on behalf of reporter How to assign tickets to groups using autom...
Jira is a tool that helps teams organize and manage their work, making it easier to track tasks and collaborate on projects.
Jira Product Discoveryoffers teams a centralized tool for brainstorming and organizing ideas. It helps tame the chaos of idea generation with supporting data to prioritize features that drive the most impact. Supporting data may come from customer feedback, service tickets, reports, or sales—whereve...