How is postal service quality measured using the SERVQUAL model? Does it matter?Prasad, M. V. R.J. P., Senthil KumarAluvala, RaviSpecial Education
Using the SERVQUAL model to assess service quality and customer satisfaction Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence g... C Daniel,L Berinyuy - 《Företagsekonomi》 被引量: 65发表:...
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In today’s rapidly evolving business environment, firms are striving to enhance their ability to respond swiftly to changing market conditions. To address this challenge, the strategic use of collaborative information systems has emerged as a key factor, particularly within supply chain management. Sup...
Evaluating the service quality of information services using a new "P‐C‐P" attributes model Continues earlier work which described in some detail the theoretical basis and rationale for developing a modified SERVQUAL instrument (P-C-P attributes m... G Philip,S Hazlett - 《International Journal...
Electronic commerce started in the early 1990's, before that time it was prohibited for commercial use and only accessible for researchers and academics. The rapid grow of internet users triggered businesses to start selling products and services online. These businesses can be divided according the...
Regarding service quality, existing studies have generally applied the SERVQUAL model of Parasuraman, Zeithaml and Berry [16]. This model defines service quality as the overall attitude and evaluation related to the service excellence perceived by customers who have experienced specific services. Specifica...
By understanding the impact of SMMAs on these factors, restaurants can better tailor their strategies to enhance their relationship with their customers, increase sales, and remain competitive in the market. This study has greatly enriched SMM literature by empirically investigating a theoretical model;...
Google Share on Facebook SVI (redirected fromService Interception) Category filter: AcronymDefinition SVISystem Volume Information(software) SVIService Volontaire International(French: International Voluntary Service) SVISocial Vulnerability Index(geographical ranking) ...
is to measure the fall in value during a year. By using this method cannot be applied when capital equipment has no alternative use, like a thermal-power project. In such cases, replacement cost is an appropriate measure of depreciation. Under this method, the cost of the new asset and th...