When you really do need a customer to carry out a lengthy set of instructions on their own, use numbers or bullet points. Say, for instance, you need the customer to perform a traceroute to help you troubleshoot why a certain page is loading slowly, and you’ve already exhausted the ot...
From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Speak to a Customer Service Rep from Playstation guide, please let us...
If you experience an issue with your T-Mobile device or you want to upgrade your phone or plan, you can visit your local T-Mobile store and speak with a customer service representative in person. The representative will be able to answer your questions about plans and devices, and this is...
Chat:Great for helping people directly onyour website, live chat allows you to communicate with customers in real time. The great thing about live chat is that it can be used by sales reps for upselling, marketing departments for lead generation and customer service teams to handle questions ...
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience. Learn more See how Ryanair collects customer insights at scale Discover how Ryanair uses SurveyMonkey and its Microsoft Power BI integration to track 50K monthly CSAT...
According to The 2025 Sprout Social Index, 73% of social users agree that if a brand doesn’t respond on social, they’ll buy from a competitor. Consumers also say that companies should make personalized customer service their #1 social media priority in 2025. These standards are high, but ...
\n Ross: Welcome to our session, where we will talk to a Microsoft Expert about an ongoing important initiative for our Microsoft 365 customers. We are going to speak with Amir from Modern Work Supportability team today, but first, a little background....
As Microsoft has become more sophisticated in the way we build, test, deploy, and improve our products, equating the usage of our own solutions to eating dog food has become outdated. It doesn’t speak to the sophistication with which we obsess over the employee experience to ensure that our...
some popular im platforms include whatsapp, facebook messenger, skype, slack, microsoft teams, telegram, signal and google hangouts. how secure is im? the security of an im platform depends on the platform itself as well as how users interact with it. while many platforms offer end-to-end ...
You want the prospect to mentally say “YES” as often as possible and to peak their curiosity enough to read more. Your questions should be intriguing and customer-centric. In general, 8 out of 10 people will read headline copy, but only 2 out of 10 will read the...