Well, first, you should never forget to reply to a positive review. Positive reviews don’t just come from random people; they come from people who have your best interests at heart. These people took their time to say something nice about your business and wouldn’t mind a good reply in...
Even if you strive to make customer satisfaction a priority, chances are you’re going to get some negative feedback eventually. And while having a 1-star review doesn’t feel great, it’s important to do what you can to turn it into a positive. In fact, how you respond to a negativ...
Message 3 of 13 latest reply 2 Helpful Reply Re: How to delete "positive" feedback? m60driver Rockstar (5523 ) View listings 09-02-2021 06:25 PM Uh, given that there is little if any difference in cost of shipping first class with tracking on Ebay and just purchasing first...
I cannot find a way to remove that positive feedback or even provide negative feedback to counter my initial positive feedback. I am not worried because I have a picture of the tracking history showing it was delivered but I really want to remove the positive feedback I submitted. H...
Feedback Ask remove negative/neutral feedback, for delayed delivery We are so sorry to receive your negative feedback. Please accept our sincere apologies for the delayed delivery. We really do not want to give you a bad buying experience even when the shipping is out of our control. I ...
Learning how to respond to positive reviews can greatly benefit your business' reputation online and can become a make or break process for your business.
Reply quickly.One of the most important ways to manage negative feedback is to address it promptly. Don’t let a bad review or comment go unaddressed for days, or even weeks—that sends a clear message that you don’t care. According to a recentstudy by SurveyMonkey, 73% of ...
So, you’d want to thank the guest for giving you a positive feedback, and even welcome him back at your hotel at the same time. For neutral hotel reviews; well these kind of reviews are a mix of positive and negative. This is where you are confused whether to thank him for the go...
Firstly, stay calm and positive. Use clear, non-confrontational language to explain the misunderstanding that happened. Talk with facts and offer solutions instead of blaming the customer. Handling Complaints When Fault Lies on the Customer’s Side ...
Imagine getting a compliment face-to-face and just… not responding. Awkward. But when it comes to online reviews on sites like Facebook, G2Crowd, TrustRadius, and the app store, many companies are radio silent on customer reviews, unless they’re negati