To calculate the email click-through rate, you need to take the number of people that clicked on a link in your message, divide it by the number of people that received your email, and multiply that ratio by 100. The percentage will be your CTR. How to calculate the email click-through...
How to contact Support by Email When you're facing an issue, it's natural to want to reach out to QuickBooks for help. While we don't have an email address for you to contact, we do have other ways for you to get help. In this Global Com...
types of links help you access the provider’s site in China (as it’s very likely blocked there). And ExpressVPN has really responsive email support, so you can quickly reach out to it to get access to the mirrored links (or solve any other issues related to using the VPN in China)...
To effectively use email for client communications, it’s important to have a clear strategy that goes beyond just sending out generic emails. This article will uncover the guidelines and the anatomy of a good email – so you are empowered to create a strong email copy for all your client c...
First Response Time (FRT):It measures the time taken by an organization to reply to customers reaching out via different channels. First Contact Resolution (FCR):It aims to track the percentage of support calls resolved in the first interaction. ...
If you want to maximize the results of your follow-up email, there are a few steps to keep in mind. They include: Identify your goals First, you need to figure out your goals. Of course, you would like the customer to reach out to you, but what's the intended purpose of the email...
We’ve already touched upon the fact that conveying an apology via email can be tricky. But your support team needs to perfect this skill because email is one of the most preferred customer support channels. So, how do you craft excellent apology emails? What are some of the best practice...
While consumers recognize the value of — and want — personalization, there is such a thing as knowing too much about clients. Brands that seem overly familiar with their email recipients may be a turn-off to some customers, especially if there is no real-life personal connection or buying...
If you’re not confident that readers are interested in your email content, it’s time to reach out and learn what they think of your messages and where they believe improvements are needed. The easiest way to gather feedback? Send a survey via email. Use online survey tools, which can ...
As the name suggests, a follow-up survey is a questionnaire you send via email to follow up on a customer or prospect for different reasons. For example: When they have contacted your company to avail your services/products. When they reach out to your support services. ...