Jira Service Management is a ticketing tool that allows teams to handle internal and external requests. The tool primarily has an IT focus, but it could be used to handle support requests from a variety of different sources. It’s primarily meant to be a communication tool, but it also has...
To use 'Capture for JIRA' in browser, you have to install the browser extension that is available at Chrome Store https://chrome.google.com/webstore/detail/capture-for-jira/mmmjimhmoodbiejkjgcecaoibmochpnj Then you can log-in by specifying your JIRA URL, login and password. Since this i...
This article explains how to create a rule that will set a user picker field to the user that triggered the automation. Example of use case: when a ticket is cloned in Jira, all the system fields (including the reporter field) are set to the same ...
This way, BB knows how to connect the PR to relevant Jira ticket. If you are using some convention which includes the jira ticket, you could parse it out. If you are not using a convention or have commits which don't align with a convention, you might need to do some ...
These three fields are tied to the project. Known issues Since these three fields are tied to the project itself, when moving a ticket between projects, if the exact values are not present in the target project, the values will be lost during the move operation. ...
0.3 = We missed the mark 0.7 = We came very close 1 = We knocked it out of the park. Maybe we should set harder objectives moving forward. Setting ambitious goals is encouraged, and it's okay not to achieve a perfect score every time. In fact, Atlassian’s own scoring philosophy focu...
All ticket questions are accompanied by a yellow support question emoji to make sure people see it. If someone's looking into the question, we use the shifty eyes emoji. Resolved questions are marked with a green check. This system helps the support team better assist each other when someone...
Be strategic about planning Break down tasks as much as possible Determine what's most important Get up-front agreements Use the tools available to you Flowwill help you establish a baseline, but it will also help you measure progress while you implement these changes. As a quick note, if ...
A bug life cycle refers to the journey of a defect in which a defect passes throughout its lifetime. This blogs talks about it in detail.
“Something is wrong with the form,” and a need for a database backup is described as “Please help! URGENT!” The team leader would have to open each ticket every time to recall what it’s about. Of course, any sane person would change the descriptions immediately to “Contact form ...