Negative, unproductive or unengaged team members don’t carry their weight and will affect the group’s morale and effectiveness. As a supervisor, it can be stressful and awkward to manage a “bad apple.” But left unchecked, these poor performers will jeopardize the team and even the organiz...
“When I joined Hotjar, I couldn’t quite understand why they made me an offer. Everyone was congratulating me and I was like ’congratulate me if I manage to not get fired in the next three months.”—Katerina, Senior Frontend Software Engineer ...
Open questions such as “What could I have done differently here to take this to the next level?” will ensure you get high-value feedback to drive your performance forward. Be brave about accepting feedback. Often, it won’t be what you want to hear, but appreciate how you can use i...
When employers invest in bettering their employees rather than letting them go for slip-ups or poor performance, employees feel more engaged with the company. Using a performance review form empowers employees to make necessary changes and for managers to create ahigh-performance culture. Save Time...
Many customer service skills can be learned and refined with practice. Here are 10 tips to provide top customer support and gain loyal customers.
In many countries students who leave high school have no understanding of how to manage their money. Why is this case? What can be done to improve students' understanding of how to manage personal finance? Give reasons for your answer and include any relevant examples from your own knowledge ...
The Scrum Master role should not be the role expected to do this. Edit again due to changes on the question from "Scrum Master to "Proxy Manager." If performance should be managed together then manage performance together. Do it on your own at your own risk. Share ...
As a high-performance workplace coach, I once worked with a leader who vehemently believed he collaborated with his employees. When Monday meetings rolled around, he would pose a question to his team and go around the table for responses. He was always the first to give his opinion and wo...
Learn about the 4 CSAT metrics that matter the most to improving your customer experience! Download our free template to start capturing these metrics.
Obsolete inventory can be a significant challenge for businesses of all sizes, impacting their financial performance and productivity. Understanding the causes of obsolete inventory is crucial for businesses to take proactive steps in managing and avoiding this issue. ...