How to manage challenging behaviour Nursing and Residential Care Vol 8, No 3Linda Nazarko
How to Identify and Manage Different Types of Challenging Customers 1. The Impatient Customer Impatient customers grow frustrated when you cannot give them the immediate answer that they demand, hinting that they are in a rush to get off the phone. Customer behaviour has changed. We all expect ...
Explain your ways: if an employee fails to see how doing what you ask of them is beneficial, they’re likely to be unwilling to do the task. So reason with them and explain yourself. Appreciate their efforts:appreciating or rewarding your employees encourages them to work harder and to work...
摘要: Peter Ellis and Jane Abbott identify some of the classic difficult staff types and explore what might cause their difficult behaviour. They explain uncovering what the underlying motives for difficult behaviour can be used to positively encourage seemingly difficult staff to become team players....
The best way to solve this problem is to talk with your neighbour first. You should be very polite and ask your neighbour if he knows how thin the walls of your homes are. This way doesn’t criticise (批评) his behaviour; it simply points out that he may not realise how far his sou...
Had to come back to this one Susan - Emmy-Lou has entered one of her challenging, naughty phases and I needed a few reminders! It only lasts about 10 days, but you tend to forget that you don't just teach good behaviour once, you have to keep at it - for ever!
Despite its nebulous definition, challenging behaviour became organisationally fixed through staff allocation methods, and through a regulatory system designed to prevent abuse. Staff, caring for large numbers of service users en masse, faced a risk management dilemma. Labelling an individual as ...
Over the past year, not having a rigid school or university timetable has left many of us trying to navigate a new way of managing our time. For some, it’s been a chance to fit in studying around a busy schedule of other commitments, while others have struggled to manage their own ...
and not knowing where to turn next. We’re not going to lie to you: the ability to manage multiple competing deadlines is a skill you’ll be learning your whole life. It is not something that can be mastered overnight. But you can set yourself on the right path by developing good hab...
Dr. Sheetal Sirohi, a consultant psychiatrist at Priory Hospital Woking, says if you manage to improve your self-esteem by yourself, well done. But if you are struggling, seek help. "Counselling or therapy can be a great for self-improvement," says Sirohi. "Others can help remove years of...